The aviation industry understands the noise impact of its activities on residents who live near airports.

It is committed to taking action to minimise noise, even as the number of flights continue to increase. This commitment includes ways to  communicate better with the public about noise from aircraft operations.

Moving house?

Aircraft noise is common for people who live near airports or underneath flight paths. Aircraft noise does not stop the other side of a contour line on a map. Information from noise monitors around airports is published by Airservices Australia. Before moving house, it is worth checking on the levels of aircraft noise experienced at or near that location. This information is available in quarterly reports on aircraft noise around Australia’s main airports. You can also look at WebTrak on the Airservices Australia website to see flights over a particular address at any time over the past three months. Every five years, major airports are required to produce Master Plans, which include forecasts for aircraft noise levels over a 20-year period. Master plans can be found on airport websites.

Reduce the impact of noise

If you live in a location affected by aircraft noise, you can also take action to reduce the impact of aircraft noise at your home. This includes improving insulation and minimising the use of hard exterior surfaces such as paving as this reflects sound rather than absorbs.

Making a complaint

Complaints and enquiries about aircraft noise and operations are managed by Airservices Australia through its Noise Complaints and Information Service (NCIS). This is the Australian aviation industry’s main interface for the community on aircraft noise.

Analysis of complaints and enquiries focuses on the number of complainants and the issues raised by them, rather than the number of contacts received from an individual. This  data is then used to identify ongoing problems, provide guidance for government departments in developing aviation policy and provide other aviation agencies and industry bodies with information on community concerns.

If you wish to lodge a complaint or make an enquiry you can do this through the Airservices Australia WebTrak  by the online form  or by telephoning 1800 802 584 (freecall) or 1300 302 240 (local call –Sydney) or  fax (02) 9556 6641 or by mail, Noise Complaints and Information Service, PO Box 211, Mascot NSW 1460.

Noise from military operations

If you would like to make an enquiry about a military aircraft operation, please call 1300 DEFENCE (1300 333 3623) and ask to be connected to your local base. For more information on the location of Army, Navy and Air Force bases visit the Defence website.